You can also rely on Q-Linq's back-office team for various activities. If your organization lacks capacity, we capture the volumes. We work with a dedicated, multi-skilled and flexible team that will be fully aware of the ins and outs of your organization. In terms of knowledge level, they are indistinguishable from the internal service staff and answer the most complex questions.
Q-Linq is specialized in the full or partial takeover of non-primary business processes in the area of customer contact and back office. This allows our clients to focus on their core activities. Q-Linq concentrates on continuous improvement of services, higher customer satisfaction and lower costs.
Our services are based on the principle of Customer Lifecycle Management. All our services are connected in the cycle of finding, recruiting and retaining customers. An important part of our activities consists of inbound, outbound and online customer contact. This can be seamlessly integrated with our back office activities.
With an intelligent and customer-oriented approach, our experts can create a customer view faster, retrieve and save data. For example, the handling times in the service process are significantly shortened and the customer is ultimately better helped.